General Manager

General Manager

Le Pain Quotidien UK London

What is required?

  • Graduate
  • Minimum of 1 year in a similar position
  • Excellent communication skills, time management, attention to detail
  • Strong people skills and a proven track record of people development
  • Effective trainer and a excellent Food Safety and Health & Safety knowledge
  • Excellent command of the English language

What will you get?

  • Competitive pay
  • 45 hour work week
  • 31 days annual leave
  • Participation in a non-contractual tronc scheme that can earn you between £2-£4 per hour depending on how busy your bakery is (including the management team)
  • Participation in a performance-based bonus scheme.
  • Great work-life balance
  • Free, nutritious and organic meals while working and generous discounts when off duty
  • Perkbox
  • Cycle to work scheme
  • BUPA cash plan gold level
  • Life assurance 3x your annual salary
  • Study support and professional qualifications with an industry-leading Apprenticeship scheme
  • Up to £200 cash reward for every recommended team member and up to £500 cash reward for every recommended manager
  • In-house training academy offering an exciting portfolio of courses and development paths
  • 6 monthly team survey
  • Regular socials and team and companywide incentives

What will you do?

  • 25% Guest care and guest interaction
  • 45% Managing and coaching employees
  • 20% Administration
  • 10% Business development

This vacancy has been created based on interviews with employees to help you get a realistic preview of the job.


As a General Manager at Le Pain Quotidien you are fully responsible for the business, its people and performance. You are in charge of recruitment, scheduling, team development and business performance. You do this by setting an example, management team development, cost, stock and labor management and coaching and inducting new employees. You are also responsible for all safety matters and well being of your team.

You ensure that you have always a strong team working that can deliver the high quality of food and service that guests expect at Le Pain Quotidien. You open or close the bakery and take care of the (daily) planning/organisation, so that everyone knows what is expected of them. During the day, you are the point of contact for guests, employees and your management team. You will be dealing with the team issues/questions and you will be in charge of resolving any guest complaints promptly and appropriately. At the end of the working day, you count the cash register and report the achieved results, issues and comments to your District Manager. You also check the orders and supply of products, you record hours that your team worked, and you will report any important information back to your team. Together with your management team, you will lead a team that consists of Kitchen staff, Front of House team, Retail team and Baristas and occasional temporary workers.

If you are a natural leader, can deal with many issues at once, likes making guests happy and work well with different types of people, then this is a job for you.

Working week

General Manager

On a good day we are busy, making the guests happy, working well as a team and everything is ticking along nicely. We use the busy time to challenge ourselves to provide even better experience and train our team members.

On a less enjoyable day, it's very quiet, so time passes slowly. You can use this time to deal with some jobs that are left undone when you are busy, such as some administration.

    • Receive order and open store
    • Lunch
    • Counting the cash register
    • Being a host and managing staff
    • Weekly planning, rota, administration and office responsibilities
    • Help tidy up and clean
    • Check order
    • Daily briefing
    • Counting the cash register
    • Help tidy up and clean
    • Open store
    • Being a host and managing staff
    • Lunch
    • Coaching and onboarding a new team member
    • Daily Food Check
    • Lunch
    • Counting the cash register
    • Help tidy up and clean
    • Open store
    • Looking for a replacement for a sick colleague
    • Being a host and managing staff
    • Being a host and managing staff
    • Daily Food Check
    • Daily briefing

Firsthand experience

A guest wants to make a complaint about a dish that is not up to their expectations. How do you proceed?

You listen to them, you want to understand what happened and how to make it better. You apologies and mean it. You will find the best and most desired solution together with the guest and deliver it as soon as possible. You will check back to make sure all is good. You will share that with your team and learn from it.


You will receive four weeks training program when you join us and a sign-off at the end of your 3 months. You will be supported by our training manager and your center of excellence trainer. Your work mentor will provide guidance with on-the-job learning complimented by job specific online courses. You will have regular catch-ups with your manager and engaging development workshops in our Farming Academy.

Assistant Manager
General Manager
Multi-site General Manager
District Manager

Working at Le Pain Quotidien UK

Le Pain Quotidien (French for 'daily bread') is an all day bakery chain founded in 1990 by Alain Coumont. Alain was dissatisfied with the quality of bread in Brussels, so he started making his own sourdough bread using only four ingredients: water, flour, salt and time. Now Le Pain Quotidien has more than two hundred restaurants in fifteen countries, spread over three continents.

  • Headquarters in Brussels, Amsterdam, London and Paris
  • 5.000 employees worldwide
  • Active in 15 countries
  • 41% / 59%
  • Black outerwear


Emmanuel kofi Amponsah - Kitchen Assistant

Why did you decide to work for this company?
Food makes people happy and especially good food makes people happy! There are not many other jobs where you can make people happy every day. It's good to see your regulars come in knowing they've come because they love the food and services you provide as a Kitchen Assistant.

What did you study?
Bsc Marketing and Informatica.

What do you do in your spare time?
Shopping, working out and clubbing with friends.

Lenka - Supervisor

Why did you decide to work for this company?
The favorable working hours, good ambiance and the chances you get offered.

What was your previous job?

What do you do in your spare time?
Spending time with the people I love.

Margot - Student

Why did you decide to work for this company?
Le Pain Quotidien was already known to me, I went there several times for breakfast. My sister started there as a student and once a shop opened near where I lived I saw my chance to start there.

What was your previous job?
Student at Carrefour.

What do you do in your spare time?
Going out for drinks and good food.

Application process

Telephone interview
In-person meeting with a General Manager
A short observation/trial
Interview with a District Manager
You got the job!

Interesting job?